Refund policy

Returns & Refunds

All FusiMedia products are created specifically for you and made to order. Because of this, all sales are final, except when a product arrives damaged, defective, misprinted, materially incorrect due to a production or fulfillment error, or you receive the wrong item.

Damaged, Defective, or Incorrect Orders

If there is a production problem with your order, we'll make it right.

Please contact support@fusimedia.com within 30 days of delivery and include:

Your order number
A description of the problem
Clear photos showing the entire product
Clear photos showing the damage, defect, misprint, or other issue

After reviewing the claim, qualifying orders may receive a replacement, refund, store credit, or another appropriate resolution.

Please Review Your Artwork Before Ordering

FusiMedia products use artwork selected or created by you, including AI-generated artwork.

Before placing your order, please carefully review your artwork, product, size, quantity, and other order details.

By placing an order, you confirm that you have reviewed and approved the artwork and product details for production.

AI-generated artwork can contain unexpected details, artistic interpretations, distortions, invented elements, unusual text, spelling issues, or other imperfections. An issue visible in artwork that you reviewed and approved before ordering is not considered a manufacturing defect.

We cannot provide refunds or replacements because of:

Changing your mind or buyer's remorse
Disliking artwork you approved
An incorrect prompt, location, name, text, or other information provided by you
Selecting the wrong product, size, or quantity
Normal differences between colors displayed on a screen and the finished printed product
Minor variations in placement, cropping, scale, texture, or appearance that naturally occur during printing and manufacturing

Incorrect Shipping Addresses

Please verify your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address. Orders that must be reproduced or reshipped because of an incorrect or incomplete address may require additional production and shipping charges.

Lost Packages

If your package appears to be lost in transit, contact support@fusimedia.com with your order number. We will investigate the shipment and determine whether it qualifies for replacement or another resolution.

Cancellations

Because made-to-order products may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled after purchase.

If you notice a problem immediately after ordering, contact support@fusimedia.com as soon as possible. If production has not begun, we will try to help, but cancellation or modification is not guaranteed.